Why Cedar Fair’s New Phone Policy is a Bad Move

Cedar Fair’s new phone policy has changed subsequently after an incident on Twisted Timbers, an RMC roller coaster at Kings Dominion.

The policy applies to Steel Vengeance and Twisted Timbers, two out of the four brand new roller coasters the company released in 2018.

The new policy was implemented for a reason far different from what most people are interpreting.

Someone got hit in the face by someone else’s phone on Twisted Timbers at Kings Dominion. Steel Vengeance is the same type of roller coaster, which is why the policy is in place for both rides.

After that incident, the company could be liable for charges and possibly a lawsuit. Because of this, the company has decided due to safety concerns to not allow any phones in line for the ride.

This is not ideal because in today’s day everyone has a cell phone that they bring with them to the park.

Lines for Steel Vengeance and Twisted Timbers are normally around 2 hours which is long to be without anything to do.

You must leave it with a non-rider or store it in a locker. Lockers cost $1 for an hour which many people aren’t happy about and therefore, think it is to make more profit.

However, that is not the case. Most people aren’t mad about having to pay $1, they are mad about not being able to have their phones in line. That’s really the worst part for most people.

Cedar Fair is going to keep this policy just how it is and like most people are hoping of them changing it, it is very unlikely.

It is a bad move for the company, because customer satisfaction will go down. They most certainly need the policy. However, they could offer free bins to put your stuff in that would make people more happy. Do I think they will do that? No, but that’s what they should do.

I understand this policy may be frustrating, but you have to make the best of the circumstances.

Lots of new content will be coming out in the next few weeks so make sure to stay tuned!


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